FAQs

 How long does it usually take for shipping?

We love your passion for our product and want you in our clothes as soon as possible! We work as fast as we can to get you in KNIGHTSWAG. All items ship within 2-14 business days. Shipping depends on stock, geographic location and demand of items requested.

 

How long does it take for customer service to respond to emails?

Just want to say hi? Love your KNIGHTSWAG. Hearing from you makes our day. All emails will be recognized within 24-48 hours.

 

How do I go about tracking my order?

After your order has been placed, it will be listed as "Pending" in your account on our site and on Paypal.com. Don't worry, pending just means that your order has been received and is going through a quality check by us. Please allow 2-5 business days to receive your order confirmation. After confirmation, your order status will change from "Pending" to "Complete" in your account on KNIGHTSWAG.com and Paypal.com. Once your order has been successfully completed, you will receive an email from customerservice@KNIGHTSWAG.com within the following 24-48 hours that will include your final tracking information. Visit USPS.com to track your package using the tracking number provided. 

 

What is the return/exchange policy?

We stand by our product and believe that once you get your SWAG, you will only want more. All sales are final, with no refunds. KNIGHTSWAG reserves the right to grant or deny exchanges depending on the circumstance of each individual situation. 

 

How do I best care for my KNIGHTSWAG apparel?

We take time and made each piece with love, so treat it with love! We recommend that all KNIGHTSWAG products are dry cleaned only.

 

I do not have a Paypal account. Can I still place orders online?

Of course you can by simply linking your Visa, MasterCard, Discover, or American Express cards to your Paypal account and then use it to purchase your order. You can not link a gift card, prepaid card or a one-time-use card to your Paypal account, though.

 

Do you offer custom color ways as an option?

Nope, but there is definitely something for everyone and if you have a suggestion on one of our products we’ll definitely take it into consideration. We are constantly releasing new color options specifically with you in mind.

  

Are the colors online the only colors offered?

What you see is what you get. All online merchandise is currently in stock and available unless otherwise stated.